APPROVING A PRICE QUOTE
The price quote describes what will be purchased. The client and the installer should carefully read each quote to confirm accuracy. A price quote is “approved” when it is signed, dated and a copy returned to Stone Standard. Approved orders are processed after payment has been received.
PAYING FOR A ORDER
Once the client has carefully reviewed, signed, dated and returned a copy of the price quote, payment equal to the total amount of the price quote will need to be provided to enact the order. Payment may be made by check or, with an additional 4% service charge, by credit card (AMEX, MC, and VISA).
CANCELLATIONS DUE TO ERRORS OR PRICE CHANGES
If there is an error in the price quote, or the manufacturer changes the price of an item between the time when the price quote is written and when the price quote is approved and payment is received, Stone Standard reserves the right to cancel the order and provide to the client a revised price quote for the client to review.
STORAGE OF THE COMPLETE ORDER
The items listed on a price quote may arrive at different times based on availability, shipping times and different manufacturing processes. For an additional charge, all of the items listed on a price quote can be delivered at the same time or stored until they are needed.
ALLOW FOR LEAD TIMES & BACK ORDERED ITEMS
The “lead time” is the time that takes a supplier to delivery items after they receive the order. An item is “back ordered” when the supplier cannot currently fill or ship the order, but the order remains in the system until the item becomes available again. Certain items can have lead times of several months.
If a package arrives with damage to the box or the contents, it is the responsibility of the person receiving the delivery to refuse the package, open and inspect the package to assure that the contents are not damaged, or indicate in writing, to the shipper and at the time of delivery, that the package is damaged.